Shipping and return policies for phace

Shipping Info

We hope to ship all items within 48hrs once the product is available for shipping (please be aware of the actual shipping date listed with the product!!).

Shippings via DHL. German deliveries usually within 3 working day, Western Europe 3-5 days, Rest of Europe 3-7 days, Rest of World 5-14 days.

By ordering any of our products, you agree to be bound by the following terms & conditions.

By placing an order, you warrant that you are at least 18 years old or have parents' permission to buy from us.

All personal information you provide us with or that we obtain will be handled responsible for the personal information.

Events outside our control shall be considered force majeure.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are recognized before confirming the purchase.

Payment information is transmitted over secure SSL encryption and is not stored.

Please note that local charges may occur.

We reserve the right to amend any information without prior notice.

Terms & Conditions
You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information
All personal information you provide us with or that we obtain will be handled as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to us and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request us to delete or correct the information held about you. By accepting ourConditions, you agree to the above.


Force Majeure
Events outside our control, which is not reasonably foreseeable, shall be considered force majeure, meaning that we are released from our obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Payment
All products remain our property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from us.

All transfers conducted through are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


Local Taxes
Please note that local charges (sales tax, VAT, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


Additional Information
We reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, we have the right to cancel the order and refund any amount paid in the best way. we shall also notify the customer of equivalent replacement products if available.

Return Policy

- We accept returns for any reason within 14 days of receipt.
- We will issue refunds or exchanges for any reason on unworn/unwashed apparel.
- We will issue refunds or exchanges for any reason on unopened factory sealed products (CDs, Vinyls, etc).
- We will issue exchanges for defective products. Note: we will exchange for only the exact same product.
- Please send an email to shop@neosignal.de with your name and receipt number explaining the issue, pack the merchandise you wish to exchange/return securely and send the package to the following address: Neosignal Audio GbR, Altonaer Poststrasse 15, 22767 Hamburg, Germany